Austin has been an Active Duty Army spouse for 19 years. She is the parent of three children all of whom are registered in EFMP. Austin's advocacy work includes military issues surrounding Tricare and EFMP as well as civilian issues such as Medicaid and SNAP. In 2020 Austin Founded Exceptional Families of the Military (EFM) after testifying before the House Armed Service Committee in an effort to unite the voices of military families like hers and raise their voices collectively. In 2019 Austin was named a board member of Ketotic Hypoglycemia International, subsequently, transitioning to staff and publishing Towards enhanced understanding of idiopathic ketotic hypoglycemia: a literature review and introduction of the patient organization, Ketotic Hypoglycemia International in Orphanet Journal of Rare Diseases and Ketotic hypoglycemia in patients with Down syndrome in JIMD Reports. Austin was the Vice President and a founding board member of Little Lobbyists, an organization whose vision is to ensure that all children with complex medical needs have access to the health care, education, and community inclusion they need to thrive.